22 September 09:49 (Europe/Moscow)

For mobile:

For desktop:


For mobile or tablet

How to remove Malware from Android phone

This is a two-step process that involves cleaning up your Internet browser (s) from any added code that can create malicious software, as well as removing any application that may be responsible. Please follow the instructions below:

Step 1.
To boot your device into Safe Mode.

To do this, press and hold the power button on your device until the power options menu shows up.

After this, long-press the power button again until a box appears, asking whether you want to reboot into safe mode. Tap OK.

Step 2.

If you use the default “Internet” App for browsing or a different browser like Chrome you need to go to:

  1. Settings/More/Application Manager/All
  2. Find your browser in the list and tap on it.

Step 3.

The instruction for removing the virus for “Internet” browser users
Tap the Force Stop button.

Tap the Clear Data and Clear Cache Buttons.

For Google Chrome Users:

Click on Force Stop.

Tap the Clear Data and Clear Cache Buttons.

Restart your Browser. It might be a good idea to Reboot your Android device, just in case.

Instructions on How to Remove Suspicious Apps

Remove Android Apps from the Settings menu -> Apps -> (Select the suspicious app).

In most cases you can click on the Uninstall button and be done with it. In rare occasions, however, the Malware may have managed to give itself administrator permissions and you’ll see that the Uninstall button is grayed out. In order to enable it you should leave the Apps folder and go to:
→ Settings -> Security -> Device Administrators

In there you will see a list of apps that have admin status within your system. They’ll probably be listed under the Android DeviceManager. Remove the problematic App from this list. Now you should be able to remove it as normal.

How to Remove the Malware from iPhone

Step 1.

Go to Settings > Safari and clean everything by tapping the Clear History and Website Data.

Most of the popup related infections get resolved by just following these simple step above.

Step 2.
Reset to Factory Settings

If your problem still can't be solved, you could try to wipe your phone clean and start over with factory settings. Don't forget to backup your device before doing the reset.

  1. Go to Settings > General > Reset.
  2. Tap "Erase All Content and Settings" to clear all apps and data from the device.
  3. Restart your iOS device and set it up again. Restore your backed up data while you're at it.

For desktop

If your web browser is constantly being redirected to unknown sites, then it is possible that you have an adware program installed on your computer.

STEP 1.
Uninstall the malicious programs from Windows

Go to the uninstall menu.

If you are using Windows XP, Windows Vista or Windows 7, click the “Start” button, then click on the “Control Panel” menu option.

When the “Control Panel” window opens click on the “Uninstall a program” option under “Programs” category.

To uninstall a program on Windows 10 or Windows 8, right-click on the Windows Start button and choose “Control Panel” from the pop-up menu.

When the “Control Panel” window opens click on the “Uninstall a program” option under “Programs” category.

In the “Programs and Features” scroll through the list of currently installed programs and uninstall all the unwanted or suspicious programs.

Known malicious programs: Wajam, 1.0.0.1, DNS Unlocker, Cinema Plus, Price Minus, SalesPlus, New Player, MediaVideosPlayers, Browsers_Apps_Pro, PriceLEess, Pic Enhance, Sm23mS, Salus, Network System Driver, SS8, Save Daily Deals, Word Proser, Desktop Temperature Monitor, CloudScout Parental Control, Savefier, Savepass, HostSecurePlugin, CheckMeUp or HD-V2.2.

STEP 2.
Use any cleaner to remove the virus

For example, download and use Malwarebytes AdwCleaner.

Reboot the computer to complete the cleaning process. Please do so, and then click on the “OK” button.

STEP 3:
Double-check for malicious programs for HitmanPro

HitmanPro can find and remove malware, adware, bots, and other threats that even the best antivirus suite can oftentimes miss. HitmanPro is designed to run alongside your antivirus suite, firewall, and other security tools.

STEP 4:
Reset your browser to default settings

If you still have problems with redirecting to unknown sites or showing other advertisements in Internet Explorer, Firefox or Chrome, we will need to reset your browser to its default settings. This step should be performed only if your issues have not been solved by the previous steps.

Google Chrome

Resetting the Google Chrome settings will result in the reset of unwanted changes caused by the installation of other programs. Saved bookmarks and passwords will not be cleared or changed.

Click on Chrome’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled Settings.

Chrome’s Settings should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the Advanced link (as seen in the below example).

Scroll down until the Reset browser settings section is visible, as shown in the example below. Next, click on the Reset settings button.

To complete the restoration process, click on the Reset button.

Mozilla Firefox

The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history and open tabs.

In the upper-right corner of the Firefox window, click the Firefox menu button, then click on the “Help” button.

From the Help menu, choose Troubleshooting Information. If you’re unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting information page.

Click the “Refresh Firefox button in the upper-right corner of the “Troubleshooting Information” page.

To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.

Click on the “Finish".

Internet Explorer

Open Internet Explorer, click on the “gear icon” in the upper right part of your browser, then click again on Internet Options.

In the “Internet Options” dialog box, click on the “Advanced” tab, then click on the “Reset” button.

In the “Reset Internet Explorer settings” section, select the “Delete personal settings” check box, then click on “Reset” button.

Click on the “Close” button in the confirmation dialogue box.